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If it’s a multi cooker, then it’s REDMOND!

Terms & Conditions


1. About the company

The present terms of service agreement sets forth general conditions, rules and sales procedures by RMD Technologies Europe Sp. z o. o. by means of the e-shop www.multicooker.com (hereinafter referred to as: Service provider, REDMOND or Shop), registered in Poland at the address: Artyleryjska 11, Siedlce, entered into the register of entrepreneurs in the District Court of Warsaw, XIV Economic Department of the National Court Register, the National Court Register [KRS] 0000609950, TIN [NIP] 821-264-63-14, the Uniform State Register of Legal Entities and economic entities [REGON] 364068786, the registered capital in the amount of 5 000 PLN, paid to the full extent.

2. Type and amount of services

a. The present Terms of service agreement regulates the order and conditions of Ordering, concluding a Contract, delivery of goods and waiver of the contract. The use of REDMOND services on the website www.multicooker.com, including ordering, shall mean the acceptance of the present Agreement.

b. The use of services is available through the sections on the website www.multicooker.com. The use of definite services especially the service of sales of goods from the REDMOND offer is available after registration on the website.

3. Protection of personal data

a. Personal data, indicated by the Clients of the e-shop www.multicooker.com, is processed by the REDMOND company, registered at the address: RMD Technologies Europe Sp. z o. o., Artyleryjska 11, 08-110 Siedlce, Poland. The e-shop doesn't automatically collect any personal data; except for the data contained in cookies.

b. On the website of the Shop and via other ways of communication with the Client during registration and ordering REDMOND collects the following data of the Clients:

  • First name and last name,
  • Delivery address,
  • Email address,
  • Telephone number,
  • TIN, if the Client is a legal entity.

c. Though data is provided by the Clients voluntarily it is essential for registration and ordering on the website.

d. The Clients data is essential for:

  • account registration at e-shop,
  • fulfilling and directing of an order, and also for e-shop operation,
  • informing about services, sales promotions and products, included into the REDMOND offer, only with the consent from the Client.

e. For fulfilment of the terms of the contract the Client's data can be transferred to such parties as:

  • courier companies,
  • payment system operators,
  • client service operators,
  • banks.

f. The Shop's client has the right to revise his data and make changes.

g. Any Client, registered on the website has the right to request the Shop to delete his/her account at any time. The account will be deleted either immediately or after fulfilling of an order, placed by the Client. All information will be deleted from the database including email address. Account reactivation is impossible; the Client shall register on the website again and provide all the required data to place further orders in the Shop.

h. The Shop's website may contain links to other websites. They act independently from the Shop and the latter shall not control them. The sites can use their own personal data protection rules, it is suggested to read them before logging in. The Shop shall not be responsible for the use of the Client's personal data by other sites.

i. The personal data on www.multicooker.com, provided in the product reviews by the users, is available for all users of the site. REDMOND doesn't provide such data to the parties or companies, who use the data for sending unknown information; therefore such data is not subject to the Shop's privacy and personal data protection policy.

4. Cookies

a. The Shop does not collect automatically any information except for the information contained in cookies. Cookies are small text files that are stored by the web server on a computer, smartphone or a tablet computer. Cookies are essential for the proper load of the Shop's website especially the content that requires authorization. The Shop does not identify or store the Client's personal data in cookies.

b. Cookies are used for:

  • proper selection of the site content according to preferences of the given User;
  • providing service before robotic actions (i.e. computer programs for automatic review of www service content;
  • ensuring internet connection between the User and the server. The shop doesn't store in cookies information about particular users except for the personal data, related to internet connection;
  • elaborating anonymous statistics of service sessions.

c. Users can control maintenance of cookies via special tools built into the software for web browsers. Blocking certain cookies may influence the registration at www.multicooker.com or/and failure to place an order.

d. Some sections of our Shop's website and also other ways of communication with the Client and other physical parties, who use the service, may contain so-called web beacons (electronic pictures, also called empty gif.) Web beacons provide such information as computer's Internet Protocol, where the website with web beacon was loaded, the site's URL number, site's load time, type of browser and also information, contained in cookies in order to evaluate our ad efficiency.

e. Cookies, created by Service provider partners are also used on www.multicooker.com. They are used for proper selection of the ad type for a particular User and checking its efficiency. The present Agreement doesn't regulate the use of cookies by the third parties. Detailed information about cookies is provided on the websites of the Service provider partners.

f. The service provider states that he would make every effort to provide the clients and other physical parties with high-level security while using the Shop. All violations that influence information transfer safety shall be reported to us info@multicooker.com.

5. Prices

a. Any prices, posted on the website www.multicooker.com, are in pound sterling and payments are accepted in pound sterling.

b. The prices on www.multicooker.com are the brutto prices it means they include VAT at a rate of 23%, according to the applicable tax law. The prices are the final amount which shall be paid by the Buyer for goods.

c. The unit price of goods is agreed between the Buyer and the Seller at the moment of ordering.

d. The delivery cost is provided in the section Terms of delivery.

6. Orders

a. The orders are transferred by the e-shop to the courier service for delivery to the Client:

  • the next working day after receipt of payment;
  • the same day if the payment was transferred to the REDMOND account before 12:00, Polish time.

b. The orders are carried out during working days (from Monday to Friday, except for weekends, provided by Polish law). Here is the information about weekends in Poland.

c. In case it's impossible to get in touch with the Client via the phone and email the Shop can refuse from carrying out an order if there are some doubts regarding the data, entered by the Client, especially the delivery address.

d. The e-shop provides the Clients with an opportunity:

  • ordering (the purchase offer) of goods available in the Shop and making distance sales contracts;
  • access to information about goods and services, offered by the Shop.

e. any information about goods, especially in booklets and other promotional materials, and also on the website www.multicooker.com, sent to the Clients and potential Clients, is intended solely for informational purposes and isn't the commercial offer, according to legislative provisions.

f. The Shop accepts orders via the website www.multicooker.com and carries them out in the order of their completion.

g. Ordering means acceptance of the order by the Shop.

h. The sales contract is deemed concluded, when the Buyer receives a message via email that confirms acceptance of the order.

i. The orders are placed via protocol https.

j. The Client shall be responsible for occasional loss or damage of goods at the moment of delivery. The moment of goods delivery shall be deemed the moment of transferring the goods to the shipper by the REDMOND company if the Client has selected the shipper at his discretion.

k. The Client has the right to waive this service at any time. In case the Client leaves the website www.multicooker.com before confirmation of ordering, the contract isn't not deemed concluded and there is no need to complete additional statements by any of the party.

7. Payments

a. The operator, providing the payments, is:

  • International internet payment system Paypal (Europe) S.à r.l. et Cie, S.C.A, registered in Luxembourg;

b. Important information about payments via Paypal is on the website: https://www.paypal.com/uk/webapps/mpp/ua/servicedescription-full

c. The client doesn't incur any transaction expenses, related to effecting of payments.

8. Delivery

a. The product ordered by the Client in the Shop is sent to United Kingdom via DPD UK Ltd.

b. The delivery costs are covered by the Client. The delivery costs are specified in the section Terms of delivery. They are also listed in the shopping cart and in the invoice.

c. Any parcel is subject to insurance against damage during transportation, proportional to the cost of inclusion.

d. DPD courier service allows tracking the parcel location at http://www.dpd.co.uk/ after entering the tracking number.

e. Time of delivery consists of:

  • time of fulfilling of an order: order batching, payment expectation, preparation of sales documents and package of goods;
  • time of shipping.

f. DPD informs the Client about the delivery via SMS notification and e-mail:

  • SMS or E-mail notification in the morning at the day of the parcel delivery with information about estimated time of parcel delivery.

g. The estimated time of parcel delivery within the territory United Kingdom is from 3 to 4 working days. Additional day for delivery for: North Ireland, Isle of Man (IM), Highlands (Scotland), Hebrides, Shetland. The courier company reserves the right to extend delivery time.

h. In the case of visible damage upon delivery the Client has the right to make a claim directly to the courier. Then the damage certificate is compiled which shall be signed by the Client and handed to the courier together with the parcel that hasn't been accepted.

i. REDMOND shall not be responsible for delays in the delivery, related to working hours of the post office or the shipper.

j. Two delivery attempts are provided. Then the parcel is sent to the nearest post office. In case the parcel isn't accepted within the time specified by the shipper, the delivery and return costs shall be covered by the Client. Costs of return to Poland are equal to the Delivery costs.

k. In the case of territories and areas where the delivery entails additional costs, REDMOND has the right to refuse from the shipment, unless the Client agrees to cover the additional delivery costs.

9. Withdrawal from a contract

a. According to art . 27 of the Act of May 30, 2014 on the consumer rights (Journal of Laws of the Republic of Poland 2014, № 827), the Consumer concluding a distance contract, has the right to withdraw from the contract without giving any reason and without additional costs, except for the costs defined in the art. 33, 34 part 2 and art. 35 of this Act.

b. The term of withdrawal from the contract is 14 calendar days, which starts:

  • in case of contracts, in which REDMOND transfers an item with the passing of the property right – from accepting the item by the Client or the third party, other that the shipper;
  • in case of contracts, which include several items, delivered separately, by batches and parts – from accepting for possession of the last item, batch or part; upon the regular supply of the item at a certain time – from accepting for possession of the first item;
  • in case of other contracts – from the date of contract.

c. When customer use right to return the product, the Shop refunds both the cost of the product and delivery to the customer. However the reverse delivery cost need to be covered by the customer.

d. To keep the term indicated in the par. 9 b, the filled-in form shall be sent within the time limit (Order cancellation) to:

  • email address: store@multicooker.com,
  • or to address for correspondence: RMD Technologies Europe Sp. z o. o., Artyleryjska 11, 08-110 Siedlce, Polska.

e. The Client shall specify the order number in the claim. REDMOND shall immediately send to the Client confirmation of the statement of withdrawal receipt via email in order specified in the p. 9 c.

f. In case of the withdrawal from the distance contract, the contract shall be deemed not concluded. The items, pertaining to the parties, are returned to them, except for the cases, when the product modification was essential to define the character, peculiarities and operation of the product. The refund shall be made immediately no later than within 14 days from the receipt of the statement of withdrawal from the Client. REDMOND makes a refund in the same manner as the payment was received. REDMOND has the right to suspend the refund received from the consumers as from the receipt of an item.

g. Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.

h. The refund, provided for by the law, is applied to the Consumers but does not apply to entrepreneurs. That means that the party, engaged in business activities, who has bought the product within the limits of business activities - (has entered data about business activities) – does not use this right.

i. The Client shall return the product to the address: RMD Technologies Europe Sp. z o. o., Artyleryjska 11, 08-110 Siedlce, Polska.

j. The Client shall bear the return costs.

k. The Shop may provide the courier services and in this case the cost of the parcel sent from DPD UK Ltd. is 35 GBP for no more than 2 appliances. The payment is made by the Client via PayPall before ordering the courier. The shipment shall be packed in the same way as it was delivered to the Client.

10. The complaints procedure for services provided electronically

a. The service provider as a seller shall be responsible before the Consumer in case the product has physical or legal defect (warranty), provided by Civil code of the Republic of Poland from April, 23 1964 (Journal of Laws of the Republic of Poland № 16, item 93 as amended).

b. For the avoidance of doubt it is reported that neither of provisions of the present Agreement restricts the Consumer rights, according to the applicable legislation within the Republic of Poland. In case there are provisions of such nature, the provisions of applicable legislation within the Republic of Poland shall be applied especially those of the Civil Code and Consumer right act of May 30, 2014 (Journal of Laws of the Republic of Poland 2014, item 827).

c. The complaints shall be put in written form, sent by the registered letter to the Service provider address, indicated in the p. 1 of the present Agreement, to the email address: support.service@sagemcom.com or provided by the phone 0808 2381770 (payment is according to tariff of the communications provider).

d. The complaint shall contain at least the following information:

  • the Buyer's information (including his name and last name, postal address, email address, telephone number and in case of legal parties - the company's name, place of business address and contact details of the party, authorized for filling the complaint);
  • description of the problem, that is the factual basis of the complaint.

e. The Service provider will make every reasonable effort to consider complaints within 14 days from their receipt.

f. The Provider will immediately inform of the complaint results the party, who has provided the complaint in written form or via email, indicated in the statement.

g. If the Service provider does not respond to the Consumer's claim during 14 days it shall mean that the Service provider has accepted the complaint.

11. The technical requirements to use the E-shop

a. To use the E-shop www.multicooker.com the user shall have access to the Internet and one of the browsers listed below:

  • Internet Explorer 8 or higher,
  • Google Chrome 17 or higher,
  • Mozilla Firefox 10 or higher,
  • Opera 12 or higher,
  • Safari 5 or higher,

and also receive Cookies and JavaScript.

b. In case the Consumer uses the computer equipment that does not correspond to the technical requirements of the Shop, the Service provider does not guarantee the proper operation of the website www.multicooker.com and warns that it may have a negative impact on the quality of the services provided.

c. Posting illicit information by the Consumer as well as actions that could lead to violations or damage of the site is not allowed. In case the Service provider receives the reliable information about the illegal nature of the data storage indicated by the Customer, the service provide has the right to block access to these data.

d. REDMOND reserves all rights for the website www.multicooker.com including copyright.

e. REDMOND permits to revise and download the materials contained on the site only for personal, non-commercial use. It is required that the User has retained in all copies all the information on the copyright or other proprietary rights contained in the original materials. The materials on the website shall not be in any way modified, copied, used for public use or distribution or used for other public or commercial purposes without the REDMOND's written permission. It is forbidden to use materials provided on our website on other sites or in other computer systems with the Internet access.

12. Amendments to Agreement

The Service provider reserves the right to make amendments to the present Agreement. Amendments to Agreement shall come into effect upon posting on the Shop's website except for the orders placed before these amendments were made.

13. Arbitration court

Any disputes arising during the sale, especially those related to the warranty claims, can be filed at the arbitration court. It can be, for example, the court under the Provincial Inspector of Trade Inspection in Warsaw.

14. Matters not regulated by this Agreement

Matters not regulated by this Agreement shall be governed by the following provisions:

  • the Act of May 30, 2014 on consumer rights (Journal of Laws of the Republic of Poland 2014 item 827),
  • the Act of April 23, 1964 – the Polish Civil Code,
  • the Act of July 18, 2002 on provision of electronic services.

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