TERMS & CONDITIONS

1. About the company

The present terms of service agreement sets forth general conditions, rules and sales procedures by RMD Technologies Europe Sp. z o. o. by means of the e-shop www.multicooker.com (hereinafter referred to as: Service provider, REDMOND or Shop), registered in Poland at the address: Artyleryjska 11, Siedlce, entered into the register of entrepreneurs in the District Court of Warsaw, XIV Economic Department of the National Court Register, the National Court Register [KRS] 0000609950, TIN [NIP] 821-264-63-14, the Uniform State Register of Legal Entities and economic entities [REGON] 364068786, the registered capital in the amount of 5 000 PLN, paid to the full extent.

2. Type and amount of services

a. The present Terms of service agreement regulates the order and conditions of Ordering, concluding a Contract, delivery of goods and waiver of the contract. The use of REDMOND services on the website www.multicooker.com, including ordering, shall mean the acceptance of the present Agreement.

b. The use of services is available through the sections on the website www.multicooker.com. The use of definite services especially the service of sales of goods from the REDMOND offer is available after registration on the website.

3. Protection of personal data

a. Personal data, indicated by the Clients of the e-shop www.multicooker.com, is processed by the REDMOND company, registered at the address: RMD Technologies Europe Sp. z o. o., Artyleryjska 11, 08-110 Siedlce, Poland. The e-shop doesn't automatically collect any personal data; except for the data contained in cookies.

b. On the website of the Shop and via other ways of communication with the Client during registration and ordering REDMOND collects the following data of the Clients:

  • First name and last name,
  • Delivery address,
  • Email address,
  • Telephone number,
  • TIN, if the Client is a legal entity.

c. Though data is provided by the Clients voluntarily it is essential for registration and ordering on the website.

d. The Clients data is essential for:

  • account registration at e-shop,
  • fulfilling and directing of an order, and also for e-shop operation,
  • informing about services, sales promotions and products, included into the REDMOND offer, only with the consent from the Client.

e. For fulfilment of the terms of the contract the Client's data can be transferred to such parties as:

  • courier companies,
  • payment system operators,
  • client service operators,
  • banks.

f. The Shop's client has the right to revise his data and make changes.

g. Any Client, registered on the website has the right to request the Shop to delete his/her account at any time. The account will be deleted either immediately or after fulfilling of an order, placed by the Client. All information will be deleted from the database including email address. Account reactivation is impossible; the Client shall register on the website again and provide all the required data to place further orders in the Shop.

h. The Shop's website may contain links to other websites. They act independently from the Shop and the latter shall not control them. The sites can use their own personal data protection rules, it is suggested to read them before logging in. The Shop shall not be responsible for the use of the Client's personal data by other sites.

i. The personal data on www.multicooker.com, provided in the product reviews by the users, is available for all users of the site. REDMOND doesn't provide such data to the parties or companies, who use the data for sending unknown information; therefore such data is not subject to the Shop's privacy and personal data protection policy.

4. Cookies

a. The Shop does not collect automatically any information except for the information contained in cookies. Cookies are small text files that are stored by the web server on a computer, smartphone or a tablet computer. Cookies are essential for the proper load of the Shop's website especially the content that requires authorization. The Shop does not identify or store the Client's personal data in cookies.

b. Cookies are used for:

  • proper selection of the site content according to preferences of the given User;
  • providing service before robotic actions (i.e. computer programs for automatic review of www service content;
  • ensuring internet connection between the User and the server. The shop doesn't store in cookies information about particular users except for the personal data, related to internet connection;
  • elaborating anonymous statistics of service sessions.
  • c. Users can control maintenance of cookies via special tools built into the software for web browsers. Blocking certain cookies may influence the registration at www.multicooker.com or/and failure to place an order.

    d. Some sections of our Shop's website and also other ways of communication with the Client and other physical parties, who use the service, may contain so-called web beacons (electronic pictures, also called empty gif.) Web beacons provide such information as computer's Internet Protocol, where the website with web beacon was loaded, the site's URL number, site's load time, type of browser and also information, contained in cookies in order to evaluate our ad efficiency.

    e. Cookies, created by Service provider partners are also used on www.multicooker.com. They are used for proper selection of the ad type for a particular User and checking its efficiency. The present Agreement doesn't regulate the use of cookies by the third parties. Detailed information about cookies is provided on the websites of the Service provider partners.

    f. The service provider states that he would make every effort to provide the clients and other physical parties with high-level security while using the Shop. All violations that influence information transfer safety shall be reported to us info@multicooker.com.

    5. Prices

    a. Any prices, posted on the website www.multicooker.com, are in pound sterling and payments are accepted in pound sterling.

    b. The prices on www.multicooker.com are the brutto prices it means they include VAT at a rate of 23%, according to the applicable tax law. The prices are the final amount which shall be paid by the Buyer for goods.

    c. The unit price of goods is agreed between the Buyer and the Seller at the moment of ordering.

    d. The delivery cost is provided in the section Terms of delivery.

    6. Orders

    a. The orders are transferred by the e-shop to the courier service for delivery to the Client:

    • the next working day after receipt of payment;
    • the same day if the payment was transferred to the REDMOND account before 12:00, Polish time.

    b. The orders are carried out during working days (from Monday to Friday, except for weekends, provided by Polish law). Here is the information about weekends in Poland.

    c. In case it's impossible to get in touch with the Client via the phone and email the Shop can refuse from carrying out an order if there are some doubts regarding the data, entered by the Client, especially the delivery address.

    d. The e-shop provides the Clients with an opportunity:

    • ordering (the purchase offer) of goods available in the Shop and making distance sales contracts;
    • access to information about goods and services, offered by the Shop.

    e. any information about goods, especially in booklets and other promotional materials, and also on the website www.multicooker.com, sent to the Clients and potential Clients, is intended solely for informational purposes and isn't the commercial offer, according to legislative provisions.

    f. The Shop accepts orders via the website www.multicooker.com and carries them out in the order of their completion.

    g. Ordering means acceptance of the order by the Shop.

    h. The sales contract is deemed concluded, when the Buyer receives a message via email that confirms acceptance of the order.

    i. The orders are placed via protocol https.

    j. The Client shall be responsible for occasional loss or damage of goods at the moment of delivery. The moment of goods delivery shall be deemed the moment of transferring the goods to the shipper by the REDMOND company if the Client has selected the shipper at his discretion.

    k. The Client has the right to waive this service at any time. In case the Client leaves the website www.multicooker.com before confirmation of ordering, the contract isn't not deemed concluded and there is no need to complete additional statements by any of the party.

    7. Payments

    a. The operator, providing the payments, is:

    • International internet payment system Paypal (Europe) S.à r.l. et Cie, S.C.A, registered in Luxembourg;

    b. Important information about payments via Paypal is on the website: https://www.paypal.com/uk/webapps/mpp/ua/servicedescription-full

    c. The client doesn't incur any transaction expenses, related to effecting of payments.

    8. Delivery

    a. The product ordered by the Client in the Shop is sent to United Kingdom via DPD UK Ltd.

    b. The delivery costs are covered by the Client. The delivery costs are specified in the section Terms of delivery. They are also listed in the shopping cart and in the invoice.

    c. Any parcel is subject to insurance against damage during transportation, proportional to the cost of inclusion.

    d. DPD courier service allows tracking the parcel location at www.chronopost.pt after entering the tracking number.

    e. Time of delivery consists of:

    • time of fulfilling of an order: order batching, payment expectation, preparation of sales documents and package of goods;
    • time of shipping.

    f. DPD informs the Client about the delivery via SMS notification and e-mail:

    • SMS or E-mail notification in the morning at the day of the parcel delivery with information about estimated time of parcel delivery.

    g. The estimated time of parcel delivery within the territory United Kingdom is from 3 to 4 working days. Additional day for delivery for: North Ireland, Isle of Man (IM), Highlands (Scotland), Hebrides, Shetland. The courier company reserves the right to extend delivery time.

    h. In the case of visible damage upon delivery the Client has the right to make a claim directly to the courier. Then the damage certificate is compiled which shall be signed by the Client and handed to the courier together with the parcel that hasn't been accepted.

    i. REDMOND shall not be responsible for delays in the delivery, related to working hours of the post office or the shipper.

    j. Two delivery attempts are provided. Then the parcel is sent to the nearest post office. In case the parcel isn't accepted within the time specified by the shipper, the delivery and return costs shall be covered by the Client. Costs of return to Poland are equal to the Delivery costs.

    k. In the case of territories and areas where the delivery entails additional costs, REDMOND has the right to refuse from the shipment, unless the Client agrees to cover the additional delivery costs.

    9. Withdrawal from a contract

    a. According to art . 27 of the Act of May 30, 2014 on the consumer rights (Journal of Laws of the Republic of Poland 2014, № 827), the Consumer concluding a distance contract, has the right to withdraw from the contract without giving any reason and without additional costs, except for the costs defined in the art. 33, 34 part 2 and art. 35 of this Act.

    b. The term of withdrawal from the contract is 14 calendar days, which starts:

    • in case of contracts, in which REDMOND transfers an item with the passing of the property right – from accepting the item by the Client or the third party, other that the shipper;
    • in case of contracts, which include several items, delivered separately, by batches and parts – from accepting for possession of the last item, batch or part; upon the regular supply of the item at a certain time – from accepting for possession of the first item;
    • in case of other contracts – from the date of contract.

    c. When customer use right to return the product, the Shop refunds both the cost of the product and delivery to the customer. However the reverse delivery cost need to be covered by the customer. d. To keep the term indicated in the par. 9 b, the filled-in form shall be sent within the time limit (Order cancellation ) to:

    • email address: store@multicooker.com,
    • or to address for correspondence: RMD Technologies Europe Sp. z o. o., Artyleryjska 11, 08-110 Siedlce, Polska.

    e. The Client shall specify the order number in the claim. REDMOND shall immediately send to the Client confirmation of the statement of withdrawal receipt via email in order specified in the p. 9 c.

    f. In case of the withdrawal from the distance contract, the contract shall be deemed not concluded. The items, pertaining to the parties, are returned to them, except for the cases, when the product modification was essential to define the character, peculiarities and operation of the product. The refund shall be made immediately no later than within 14 days from the receipt of the statement of withdrawal from the Client. REDMOND makes a refund in the same manner as the payment was received. REDMOND has the right to suspend the refund received from the consumers as from the receipt of an item.

    g. Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.

    h. The refund, provided for by the law, is applied to the Consumers but does not apply to entrepreneurs. That means that the party, engaged in business activities, who has bought the product within the limits of business activities - (has entered data about business activities) – does not use this right.

    i. The Client shall return the product to the address: RMD Technologies Europe Sp. z o. o., Artyleryjska 11, 08-110 Siedlce, Polska.

    j. The Client shall bear the return costs.

    k. The Shop may provide the courier services and in this case the cost of the parcel sent from DPD UK Ltd. is 35 GBP for no more than 2 appliances. The payment is made by the Client via PayPall before ordering the courier. The shipment shall be packed in the same way as it was delivered to the Client.

    10. The complaints procedure for services provided electronically

    a. The service provider as a seller shall be responsible before the Consumer in case the product has physical or legal defect (warranty), provided by Civil code of the Republic of Poland from April, 23 1964 (Journal of Laws of the Republic of Poland № 16, item 93 as amended).

    b. For the avoidance of doubt it is reported that neither of provisions of the present Agreement restricts the Consumer rights, according to the applicable legislation within the Republic of Poland. In case there are provisions of such nature, the provisions of applicable legislation within the Republic of Poland shall be applied especially those of the Civil Code and Consumer right act of May 30, 2014 (Journal of Laws of the Republic of Poland 2014, item 827).

    c. The complaints shall be put in written form, sent by the registered letter to the Service provider address, indicated in the p. 1 of the present Agreement, to the email address: support.service@sagemcom.com or provided by the phone 0808 2381770 (payment is according to tariff of the communications provider).

    d. The complaint shall contain at least the following information:

    • the Buyer's information (including his name and last name, postal address, email address, telephone number and in case of legal parties - the company's name, place of business address and contact details of the party, authorized for filling the complaint);
    • description of the problem, that is the factual basis of the complaint.

    e. The Service provider will make every reasonable effort to consider complaints within 14 days from their receipt.

    f. The Provider will immediately inform of the complaint results the party, who has provided the complaint in written form or via email, indicated in the statement.

    g. If the Service provider does not respond to the Consumer's claim during 14 days it shall mean that the Service provider has accepted the complaint.

    11. The technical requirements to use the E-shop

    a. To use the E-shop www.multicooker.com the user shall have access to the Internet and one of the browsers listed below:

    • Internet Explorer 8 or higher,
    • Google Chrome 17 or higher,
    • Mozilla Firefox 10 or higher,
    • Opera 12 or higher,
    • Safari 5 or higher,

    and also receive Cookies and JavaScript.

    b. In case the Consumer uses the computer equipment that does not correspond to the technical requirements of the Shop, the Service provider does not guarantee the proper operation of the website www.multicooker.com and warns that it may have a negative impact on the quality of the services provided.

    c. Posting illicit information by the Consumer as well as actions that could lead to violations or damage of the site is not allowed. In case the Service provider receives the reliable information about the illegal nature of the data storage indicated by the Customer, the service provide has the right to block access to these data.

    d. REDMOND reserves all rights for the website www.multicooker.com including copyright.

    e. REDMOND permits to revise and download the materials contained on the site only for personal, non-commercial use. It is required that the User has retained in all copies all the information on the copyright or other proprietary rights contained in the original materials. The materials on the website shall not be in any way modified, copied, used for public use or distribution or used for other public or commercial purposes without the REDMOND's written permission. It is forbidden to use materials provided on our website on other sites or in other computer systems with the Internet access.

    12. Amendments to Agreement

    The Service provider reserves the right to make amendments to the present Agreement. Amendments to Agreement shall come into effect upon posting on the Shop's website except for the orders placed before these amendments were made.

    13. Arbitration court

    Any disputes arising during the sale, especially those related to the warranty claims, can be filed at the arbitration court. It can be, for example, the court under the Provincial Inspector of Trade Inspection in Warsaw.

    14. Matters not regulated by this Agreement

    Matters not regulated by this Agreement shall be governed by the following provisions:

    • the Act of May 30, 2014 on consumer rights (Journal of Laws of the Republic of Poland 2014 item 827),
    • the Act of April 23, 1964 – the Polish Civil Code,
    • the Act of July 18, 2002 on provision of electronic services.



RMD TECHNOLOGIES SP. Z O. O. Privacy Policy


1. RMD TECHNOLOGIES SP. Z O. O. based in Poland in Siedlce, Altyrelyjska 11 street, Post code 08-110., is committed to safeguarding the privacy of our customers and users (you/your) and the Personal Information you have entrusted to us. It is important for you to understand what Personal Information we will collect, how we will use it, and who may access it.

2. This Privacy Policy applies to the operations of RMD TECHNOLOGIES SP. Z O. O. in the European Economic Area (EEA). It gives you rights by operation of the EU GDPR. If you live outside the EEA, RMD TECHNOLOGIES SP. Z O. O. will undertake best efforts to give you a similar degree of control over your privacy.

3. Personal Information means information about an identifiable individual. It includes information that you have provided to us or was collected by us from other sources. It may include details such as your name, surname, address, telephone number, e-mail address, age, gender, informations for payments and personal references, to the extent permitted by local laws.

4. If you are an existing customer of ours, further details about how we use your Personal Information is set out in your customer contract with us.

5. Our websites may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your Personal Information. Please check these policies before you submit any Personal Information to such third party websites.

6. Your Personal information will be prosessed in order to execute orders on the basis of Article 6 paragraph 1 point b GDPR (for the performance of a contract). We also will collect and process all or some of the following Personal Information about you:

• Information you provide to us: Personal Information that you provide to us, such as when using the contact form on our website, including your name, email address, and other contact details;

• Our correspondence: if you contact us, we will typically keep a record of that correspondence;

• Survey information: we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;

• Marketing preference information: details of your marketing preferences (e.g. communication preferences) and information relevant to selecting appropriate products and services to offer you. Your personal data will be stored for marketing purpose for duration of the contract or until you object to such processing, depending on which of these events occurs ealier.

• Website and communication usage: details of your visits to the our websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system and other communication data;

• Pursuing claims in connection with the performance of the contract,

• Performance of obligations resulting from legal regulations, including in particular tax and accounting,

• Precenting abuse and fraud

• Statistical and company records

• In the case of organization of loyalty programs, competitions and promotional campaigns in which you can take part – we will process your data during their duration and the period for settlement of the awarding of prizes. In order to ensure accountability, i. e. to prove compliance with the provisions on the proce processing of personal data, we will store data for the period, in which RMD TECHNOLOGIES EUROPE SP. Z O. O. is obligated to maintain data or documents containing customer details to document the fulfillment of legal requirements and enable control of their fulfillment by public authorities.

7. We set out the purposes for which we use Personal Information that we collect via our website and, in compliance with our obligations under European law, identify the “legal grounds” on which we rely to process the information. These “legal grounds” are set out in European Data Protection Law, which allows companies to process personal data only when the processing is permitted by the specific “legal grounds” set out in law:

Consent: where you have consented to our use of your information

Contract performance: where your information is necessary to enter into or perform our contract with you

Legal obligation: where we need to use your information to comply with our legal obligations Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights

Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party

8. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

9. Please note that in addition to the disclosures we have identified below, we may disclose Personal Information for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) and other companies who help to perform activities:

• To provide and manage products and services you have requested: to administer our services, including to carry out our obligations arising from any agreements entered into between you and us, or to notify you about changes to our services and products.

• Use justifications: contract performance; consent, legitimate interests (to enable us to perform our obligations and provide our services to you or to notify you about changes to our service)

• To communicate with you regarding products and services that may be of interest: to provide you with updates and offers, where you have chosen to receive these. We may also use your information to market our own and our selected business partners’ products and services to you by way of post, email, phone or online or social media advertisement. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option on the appropriate platform to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you.

• To understand our customers and to develop and tailor our products and services: we may analyse the Personal Information we hold in order to better understand your preferences and marketing requirements, as well as to better understand our business and develop our products and services;

• To monitor certain activities: to monitor queries and transactions to ensure service quality, compliance with procedures, terms of use and policies and to combat fraud;

• To inform you of changes ► to notify you about changes to our services and products;

• To reorganise or make changes to our business

• In connection with legal or regulatory obligations: We may process your Personal Information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.

10. We will only use or disclose your Personal Information for the purpose(s) it was collected and as otherwise identified in this Privacy Policy.

11. Personal Information may be provided to third parties, including anti-fraud organisations, legal, regulatory or law enforcement authorities in cases of suspected criminal activity or contravention of law, for the detection and prevention of fraud, or when required to satisfy the legal or regulatory requirements of governments, regulatory authorities or other self-regulatory organizations, or to comply with a court order or for the protection of our assets.

12. We may use affiliates or other companies to provide services on our behalf such as data processing, account administration, fraud prevention and detection, analytics and marketing. Such companies will be given only the Personal Information needed to perform those services and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes. We have contracts in place holding these companies to the same standards of confidentiality by which we are governed.

13. Your Personal Information may be accessed by staff, suppliers or other persons in, transferred to, and/or stored at, a destination outside the European Economic Area (EEA) in which data protection laws may be of a lower standard than in the EEA. We will, in all circumstances, safeguard personal information as set out in this Privacy Policy.

Where we transfer Personal Information from inside the European Economic Area (the EEA) to outside the EEA, we may be required to take specific additional measures to safeguard the relevant Personal Information.

14. We have agreements and controls in place with third party service providers requiring that any information we provide to them must be safeguarded and used only for the purpose of providing the service we have requested the company to perform.

15. All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

16. Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for a maximum of 10 years from the date of completion of the contract or as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data

17. If you have any questions in relation to our use of your Personal Information, you should first contact us as per the “Contacting Us” section below. Under certain conditions, you may have the right to require us to:

 provide you with further details on the use we make of your information;

 provide you with a copy of information that you have provided to us;

 update any inaccuracies in the Personal Information we hold;

 delete any Personal Information the we no longer have a lawful ground to use;

 where processing is based on consent, to withdraw your consent so that we stop that particular processing;

 object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and

 restrict how we use your information whilst a complaint is being investigated.

18. If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

19. If you have any questions or concerns about our privacy practices, the privacy of your Personal Information or you want to change your privacy preferences, please let us know to contact at legal@multicooker.pl.

20. We may change the content of our websites and how we use cookies and consequently our Privacy Policy may change from time to time in the future. If we change this Privacy Policy we will update the date it was last changed below.

This Privacy Policy was last updated on 24 May 2018.


I agree to use my phone numer by RMD TECHNOLOGIES EUROPE SP. Z O. O. in accordance with article 6 paragraph 1 point aThe General Data Protection Regulation (GDPR) in order to receive information about products and promotions.

I agree to use my e-mail address by RMD TECHNOLOGIES EUROPE SP. Z O. O. in accordance with article 6 paragraph 1 point a The General Data Protection Regulation (GDPR) in order to receive information about products and promotions.

I declare that I have been informed about the possibility of withdrawing each of these consents at any time, as well as that the consent does not depend on the provision of services or performance of the contract.

I declare that I have been informed of the possibility of access to data, rectification, deletion or limitation of processing, almost of objection, the right to lodge a complaint with the supervisory body or transfer of data.

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