Product warranty

REDMOND’s warranty obligations apply only to those products which are intended for sale in the country providing warranty service, are purchased in this country, and are certified to comply with its applicable standards, which is clearly indicated by appropriate labels.

Warranty exists under consumer protection law and is regulated by the laws of the country on the territory of which it is granted.

Any servicing or repair work must be carried out by an authorised REDMOND service centre. We warrant this product to be free from defects for a period of 2 years.

If the product fails to operate properly within the warranty period and is found to be defective in material or workmanship, we shall either repair or exchange individual parts or the entire product.

Service life and the applicable product warranty period start on the date of purchase by the consumer or the date of manufacture (if the purchase date cannot be established for any reason).

The warranty will be only VALID if:

  • Consumer provides proof of purchase in the form of the purchase receipt, or any other documents that may prove the purchase according to local law;
  • Serial Number of the product is present, unaltered and legible.
  • Product was used in accordance with the user manual and applicable technical standards;
  • Product was not disassembled, modified, or repaired in any way by any persons, unauthorised to do so by REDMOND; product was not damaged due to improper operation or maintenance.

This warranty is void if the proof of purchase has been altered, or defaced in any way.

The present warranty is NOT ENFORCABLE if:

  1. The product was used other than as intended and described in the product instruction manual.
  2. Damages or defects to the product were caused by improper use, such as:
    • improper installation or connection (including connection to a power source with voltage supply different from the one specified in the user manual and rating plate on the product, or a power source that does not comply with your country’s electrical safety standards);
    • mechanical or thermal damages caused by misuse (including negligence, improper storage, or transportation) or any accident or injury caused by failure to comply with safety standards;
    • damages or modifications to power cord;
    • exposure of product parts which are not heat-proof to excessive heat or cold;
    • damages caused by foreign liquids or bodies, such as insects, rodents, etc.;
    • untimely replacement or maintenance of any of the consumable parts and accessories, requiring periodical cleaning/replacement;
    • any repairs, modifications, or opening of the product carried out by unauthorised personnel, resulting in construction, functional, or software change;
    • the product was repaired with unauthorised spare parts, connected to, or used with an accessory of improper quality, non-standard characteristics, or not intended for use with the product;
    • all other defects arising from failure to follow instructions relating to the product’s use.
  3. Damages caused by careless or deliberate actions taken by third party.
  4. Damages caused by disasters such as fire, flood, lightening, etc.
  5. Product’s serial number has been removed, erased, defaced, altered, or made illegible in any way.

This warranty does not cover normal wear and tear of components, mechanisms, and accessories (eg. metal multicooker bowls, non-stick coated bread pans, juicer foam separators, blades, vacuum brushes, gaskets, LED bulbs), consumable parts (dust collectors, removable cartridges and filters, shampoos, and other liquids), replaceable batteries, and accumulators.

The warranty pledge does not apply to periodic maintenance and servicing, if such is required by the user manual.